Any request for onboarding a new property MUST come from your HMG-authorized representative.
If a request is submitted by another team or property member, it will be forwarded to your authorized HMG representative for approval.
Make sure you are apprised of the terms of your existing Subscription Agreement and of the onboarding fees before submitting your request.
- Open the Onboarding, Offboarding, and PMS Changes portal.
- Select Onboarding or PMS Changes.
- Select Request Onboarding.
- Complete the form:
Requestor Fields
Requestor Name Your full name Requestor Email Your work email Requestor Role Your professional title Management Group Your Hotel Management Group (that holds a contract with Otelier) Ownership Group Only list if the Ownership Group is different from the Management Group Hotel Fields
Submit for a Single Hotel
Hotel Name Full hotel name including brand and location Property Code Brand code or unique hotel identifier Property Contact Name The person who will work with Otelier during onboarding, usually the GM
(they will need to have access to the property systems, including PMS and POS)Property Contact Email Work email of the property contact Property Contact Role Professional title of the property contact
If their role is not listed, select Other then type their role in the New Option field.PMS The PMS used on-property POS The POS used on-property (type NA if none is used) Effective Date Date the property needs to be onboarded (e.g., opening date, ownership transfer date)
It is not guaranteed that the property will be onboarded by this date if not enough notice is receivedNight Auditor Contact Name of the lead or head night auditor Night Auditor Email Work email of the lead or head night auditor Additional property Information Any information pertinent to onboarding (for example, pending PMS or brand changes) Submit for Multiple Hotels
You will need to download and complete the Property Information template.
Once completed, upload it in the Drop files to attach or browse section.
Acknowledgement of Contract Fields
You must check the acknowledgment box and then initial the form before clicking Send.